The national 863 concerned experts believed that, in the manufacturingindustry information, application software and so on ERP not only isthe key point, also is the difficulty. Difficultly on difficultly init not merely is the technical project, is an item of systemsengineering, both cover business management omni-directional, alsoinvolves the production manufacture the entire process, but themanufacturing industry enterprise and is the ERP main user. Accordingto CCID in 2003 the market investigation demonstrated, although theenergy enterprise information investment is big, but its ERP onlyaccounts for 6.5%; The circulation enterprise also is a hot spot, butERP only accounts for 19.2%; But manufacturing industry enterprise ERPmust account for 63.1%, the manufacturing industry obviously is thebig market which the ERP merchant must take.
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Shaping essential factor cannot be few
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Summarizes many years experience and the lesson, the manufacturingindustry enterprise generally achieved the following mutualrecognition on the information system construction: On the informationsystem, the application software is key, the choice partner is a key,uses commercialized software and so on ERP is the tendency.
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Initially in the enterprise the information system, the shaping onlytook the computer, hardware equipment and so on networkinfrastructure, but these products, the brand high degree ofconcentration, the technology mature, the price transparency was onthe other hand high, the shaping difficulty was not big. Includingsystem software and so on the present operating system, database alsois so. But application software and so on ERP then with the userdemand close correlation, was deciding the information system successor failure, involves the business management the aspects, needs thesuitable implementation cycle. Therefore, should grasp ERP as theenterprise information system shaping key point.
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First, the shaping must consider this enterprise the concrete demand,the implementation condition, the management foundation, the personnelquality, the investment ability and so on the various factor, embarksfrom the reality, does what one can, do not have blindly to compete,pursues greatly seeks perfection. The enterprise certainly needs torest on own condition in front of the shaping to complete the earlierperiod work, like the demand determination and the quantification, theservice flow comb and so on.
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Next, makes the overall plan to have to be comprehensive, mustconsider 3-5 year after the demand change and the technologicaldevelopment, but when concrete implementation must divide step carrieson, starts with the easy and then does the difficult. Not the solidfeasibility study and the overall plan, are sure not rashly to handleaffairs. The user chooses below when the ERP product and the merchantgenerally should consider the factor:
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1. The brand
ERP shaping not only selects and purchases a commodity,also chooses the long-term partner which is worth trusting, thereforethe brand effect is worth paying attention. Selects the internationalwell-known brand the ERP product to be able to obtain a better vivideffect without doubt, chooses the appropriate brand also to be able toguarantee obtains the best investment benefit. The management softwarecompany although are very many, but can become in the truesignificance the ERP supplier's threshold is not certainly low,therefore in the market the well-known national brand and theprofession brand are not certainly many for the number. Therefore, theenterprise should choose the commercial prestige outstandingly, themanagement achievements good, the development strength is abundant,implements experienced ERP Corporation.
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2. Profession background
Even if is the overseas well-known company, involves variousprofessions the degree also to have the depth to have shallow, oftenonly has the superiority in the specific profession. The factory oftensaid "face each profession", "suits each kind of enterprise", isactual superiorly had not said to anything. But "the professionhundred strong enterprises had ¡Á¡Á the family to apply our software"to have a stronger persuasive power without doubt, therefore had tocarry on the thorough investigation to the merchant professionbackground. The profession market information besides the merchantintroduction, may through the media, the conference and so on themulti-channel collection, also may through organization and so onprofession association understand.
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3. Case
Looking from at present that, the user mostly formerly implemented themerchant the successful case to put the most important condition whichhad to consider in the shaping, this was in fact to the merchantproduct, the service, the customer relations comprehensive survey, wasone kind extremely saves the time the procedure, in particulartravelling together industry enterprise's case. If has the degree ofsatisfaction high profession user group, that is to the merchantprofession background best approval. The enterprise information systemshaping person in charge certainly must arrive these enterpriseon-the-spot investigations, understood these cases the success orfailure success and failure, achieves knows fairly well. But to otherprofessions enterprises, even if is "the gold medal case", also musthave the question: The production process is dissimilar, theproduction manufacture administration module can use in our factory?Moreover, when on-the-spot investigation, certainly must have thethorough preparation, cannot simply treat as the opportunity which atime of study learns from experienced people, cannot blindly believein the typical user the perfect demonstration, but is must practicallyinspect in the system the data movement situation, the basic unitpersonnel's service condition and so on.
¡¡¡¡4. System function
This is an essential link. The merchant has generally all preparedpublicity material and the software demonstration and so on softwarefunction module instruction booklet. In fact in the instructionbooklet describes the theory concept is in the majority, variousdifference is not big, but actual uses the product difference to bebigger than the instruction booklet by far the difference. Thereforethe shaping enterprise beforehand also should prepare some materials,may be one kind of product material detailed list (BOM), the productsimple craft, with supplier's purchase contract, the typical customersale gathers same level, then gives these materials the softwaresupplier, lets it really apply in the demonstration, can explain thequestion.
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5. Price
Besides must consider the software product the price, but also shouldtake to consult the implementation, the post-sale service expense.Must explain is, can use the price all at once pattern in no way, willkeep prices down will take the shaping the only method, will do thisthe consequence inevitably will increase the project the risk.
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6. Implementation troop The merchant implements consultant affects the key aspect which theERP project succeeds. Even if the merchant has the colleague industryimplementation background, but consultant traded the new person, theimplementation effect has also been able greatly to give the discount.The enterprise may request consultant to participate in the shapingconsultation the entire process, moreover also may in the contractprovision stipulate consultant the qualifications and records ofservice, the time guaranteed, consultant replaces and so on theprovision, by chooses the high level, the experienced implementationpersonnel as far as possible.
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7. Post-sale service
The merchant should have the consummation the post-sale servicemechanism, but promptly responds and satisfies enterprise each kindand different serves the demand. Needs to pay attention, the merchantdevelopment product ability with establishes the post-sale serviceTeams ability which a mechanism consummates is different, therefore,the merchant service pledge already must include locally serves themesh point, also must include the long-distance support ability, thisis test on merchant management level.
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The energy enterprise ERP investment accounts for the informationtotal investment ratio
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The circulation enterprise ERP investment accounts for the informationtotal investment ratio
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The manufacturing industry enterprise ERP investment accounts for theinformation total investment ratio
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The consultation and overseeing are a patron god
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In the recent 12 years, in the ERP shaping and in the implementationprocess, manage consult and oversee regarding reduce the project risk,guaranteed the system success implementation have played the rolewhich cannot be underestimated, therefore, more and more bring toenterprise's attention.
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1. Consultation
A good ERP product, needs the high level the management to consult andto implement the service, has become the field the mutual recognition.The different profession has the obvious different professioncharacteristic and the management pattern, in the ERP implementation,these profession characteristics had decided the system implementationtechnology, solves the question key point and the emphasis point. Therealistic situation is, even if the ERP merchant has the very strongimplementation strength, also is very difficult to achieve variousprofessions proper attention to both. Therefore, looked from the ERPdevelopment, the specialized IT consultant firm's involvement is theinevitable trend.
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The specialized consultant firm should have the relative neutrality,does not need to retail the proxy with many software merchantmaintenance to relate or the strategy partner relations. Thus, theconsultant firm can stand in the neutral third party angle, accordingto user's demand, helps its choice appropriate product. This a littlesees a doctor like doctor with the pharmacy supplies the medicine.Certainly, this is only the ideal pattern, in fact the majoritydomestic consultant firm and the software company all are the closecooperation partner, the enterprise users also approximately approvesthis realistic condition. Therefore, the choice key is consultsconsultant's profession experience and the technical level.
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2. Overseeing
The ERP project has the affected area broadly, the difficulty big, thecycle long and so on the characteristic, is specially more prominentin large and middle scale enterprises this kind of phenomenon. Manyprojects appeared the project to postpone, not to be able to achievethe anticipated specification, the funds exceeded expenditures, eventhe midway discontinues and so on the question. In order toeffectively raises the application level, realization systemanticipated target, it is necessary to introduce the projectoverseeing system, with this kind of socialized, scientific and thespecialized management way substitution former project self-provides,from constructs, from the tube, avoids appearing the goal not to beclear about, the method science, the quality did not guarantee, theprogress does not control the phenomenon, the solution as soon asmeets the question on the traditional management malpractice whichmutually wrangles, guarantees the project to be able on time to pressthe nature to complete. But, here need reminder is, chooses theoverseeing organization must pass through the qualificationsauthentication, only has in the achievement strict significance thethird party, can achieve fair and is fair.
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Certainly, the enterprise to consults and accepts a need process withthe overseeing function understanding, to oversees the function theunderstanding possible need time to be longer in particular. Ourcountry "Information system Overseeing Temporary provisions" justpromulgated for more than a year, as a result of the project cyclerelations, its effect did not have completely to appear. The user onlythrough the successful case, can clearly know overseeing to theproject quality guaranteed, the implementation standard, the progressmonitoring aspect displays the key function, only then can accept theoverseeing organization on own initiative the participation. |